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Introducing Net-CATI 5.0, GMI's online solution for phone-based market research Net-CATI 5.0 is the only full-featured CATI solution available on the market today that requires no major up-front investment, including the installation of hardware or software. Contact us today for a free evaluation!

What does this mean for you? The ease of installing and managing Net-CATI lets you focus your resources on the business you know best - market research. Net-CATI 5.0 is backed by Net-MR® and the GMI service team. GMI can help with all your telephone-based data collection needs.

Increase your productivity

Increase interviewer productivity using the Net-CATI integrated dialer. With the Net-CATI integrated Voice over IP (VoIP) and predictive dialing technology, interviewers are up to 100% more efficient than with manual dialing, saving you time and improving your bottom line. Have a project that doesn't require a predictive dialer? Net-CATI lets you configure projects for the dialing mode that best suits your needs.

Reduce employee turnover and facility overhead costs with online CATI software

Enable your interviewers to work from almost any location that has an internet connection with Net-CATI integrated Voice over IP technology. This allows you to alleviate employee turnover by allowing operators to work from wherever they wish, including their homes. Interviewers can still be monitored for quality control purposes as if they were located directly in the call center. Save on the overhead costs of managing a call center by decentralizing your interviewers.

Do you outsource your call-center work?

If so, Net-CATI 5.0 is the perfect solution for you. You can have your own partner call center access Net-CATI 5.0 in the same manner that you do. It allows you to administer and monitor projects remotely while they are in progress. As Net-CATI is tightly integrated with Net-MR, you may conduct all your market research projects in one software suite, even if you outsource your call center work.

Key CATI software features

• Manage CATI projects
  Manage multiple projects across multiple call centers, all from the Net-CATI interface. The administration tool provides a cockpit view of all CATI projects in and out of field. Quickly zoom in on individual projects, monitor progress and adjust project details. Administrators can also manage sample, monitor activity, and assign surveys to new operators or groups of operators.
• Conducting an interview
  Thanks to GMI’s unique java operator interface, telephone interviewers experience no latency between screens or questions. This allows distributed call centers to be highly productive as they collaborate on a single CATI project. The interface is simple and uncluttered, with keyboard shortcuts for even greater efficiency.
• Integrated dialer technology
  The Net-CATI integrated dialer is located centrally at our data center, which eliminates the need to purchase and manage this hardware yourself. The dialer allows for a variety of dialing modes, including predictive, preview and "agent-ready" dialing. Alternatively, you can run your project in manual dialing mode.
• Monitor productivity
  To track the productivity of live CATI projects, call center supervisors and project managers can listen to live interviews in progress, as well as previously recorded interviews. Call center managers can see which interviewers are logged into the system, who they are speaking with and which question they are on in the interview. You can also view project progress,interview length and dialing reports within Net-CATI 5.0.
• Java authoring tool
  Your programmers can build your questionnaires online using our simple Java questionnaire-design tool. The interface is very intuitive and it is easy to work from an existing document to build your survey. Alternatively, let the GMI service team program your survey for you.
• Manage interviewers
  Interviewer management is integrated into the Net-CATI administration and analysis tools. There is no limit to the number of operators who can interview concurrently on Net-CATI. Need to add more operators? All you need is an additional web-enabled PC.
• Report a disposition
  The dialer is capable of detecting a variety of call outcomes, including busy signals, disconnected numbers, answering machines and fax machines. The dialer can set disposition codes in the background without any intervention from the interviewer. When working in manual mode, you are able to give this control to you your interviewers.
• Analyze and report on your data
  You and your clients will be able to view simple frequencies during the data collection phase of your projects. Your analysts can access the project to set up the format of your reports, advanced analysis filters, databases and tests. As your data pours into the platform, the analyzer will show you results on-the-fly and in real time.