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Research Analyzer FAQ's

General Questions

What exactly do I get with this purchase/ demo?

Research Analyzer is a market research analysis tool that runs on your desktop. This piece of software can analyze your existing and future datasets very quickly. The application produces cross tables, Microsoft PowerPoint graphics and top line results easily.

How much does it cost?

A yearly license for the Research Analyzer is available for 995.00 USD per seat.

If you are interested in purchasing more than 5 seats, contact us and an Account Executive will contact you to review multiple seat discounted pricing.

Does Research Analyzer work on Macintosh?

No, Research Analyzer is currently available on PCs only.

I'm interested in using other GMI products along with Research Analyzer. Where can I go for more info?

Research Analyzer works with Net-MR, MI Pro Research Studio and VantagePoint. Please contact us for more information.

Downloading and Installation

When downloading Research Analyzer from the website, an error message appears. What should I do?

Wait a few minutes and try again. If the error message still continues, contact Research Analyzer Support.

Why can't I install Research Analyzer?

Before installing the latest version of Research Analyzer, you must first uninstall any older versions you have previously downloaded.

To read an instructional guide on how to install and register for Research Analyzer, please click here. If you are still having problems, please contact Research Analyzer Support.

I have installed Research Analyzer 3.0. How do I install the Import Wizard and/or PDF Creator?

The download file includes everything you need to use Research Analyzer. However, to utilize the Import Wizard and PDF creation, you need to install a few components separately. Follow these simple instructions:

Install Research Analyzer
On the right side of the Start Page you will find a link to the Import Wizard and the PDF Publishing Upgrade.
To install the Import Wizard:
1. Click on the link to the Import Wizard and save the file to your computer.
2. If needed, download and install the Microsoft .NET Framework 2.0. Click here to download.
3. Run the Research Analyzer Import Wizard installer and follow the directions it contains.
To install PDF creation:
1. Click on the link to the PDF Publishing Upgrade and save the file to your computer.
2. Follow the instructions contained in the RA3 PDF Publishing Upgrade instructions. Click here to download (PDF).
3. Run the Research Analyzer PDF Upgrade installer and follow the directions it contains.
4. Download and install MikTeX according to the instructions found in the document (Step 3).

How come certain features appear disabled or I am receiving errors after I have installed the product?

The Research Analyzer team is constantly making improvements to the product, and these improvements can be downloaded and installed automatically from within the product. Simply click on the "Live Update" button to connect to the Research Analyzer network, and the product will do the rest for you.

I receive a 1931 error: "The Windows Installer cannot update the system file ___ because the file is protected by Windows"

This is an error that occurs on some Windows 64bit systems. Click OK to ignore this error, and installation will proceed.

I receive a 1935 error: "An error occurred during the installation of assembly component {7D4B5591-4C80-42BB-B0E5-F2C0CEE02C1A}. HRESULT: -2147319761."

This is an error that occurs on some Windows systems as a result of Windows not properly upgrading a specific file upon installation. To resolve this problem, do one of two things:

Restart your computer and try again. This can often do the trick.
Install the .NET Framework 1.1 using Dotnetfx.exe. To download this file from Microsoft website, click here.

For more information on Error 1935, please click here to go to the Microsoft Knowledge Base.

What happens after my trial expires?

You will be reminded when your trial license is about to expire. Once the trial expires, you will no longer be able to use the product. However, if you wish to purchase the product, you can buy and activate the version you have already installed directly from the program. You will need an Internet connection to purchase and activate your product.

Technical Support

How long is my software supported?

Licenses are sold on a yearly basis. You will be noticed when your expiration date is approaching.

Where do I go for Technical Support?

Getting support and training is easy with Research Analyzer. Within the Research Analyzer tool, there are numerous links to support, online help, and training. Hitting F1 will bring up online help. The Help menu will provide links to all of these as well. On the Start Page there are links to send general support requests.

Troubleshooting

How do I publish to Adobe PDF?

Research Analyzer requires an additional download and installation for PDF publishing to work. Please click here to download instructions (PDF).

Why does my antivirus program give a warning message when I open or try to run a script in Research Analyzer?

Research Analyzer uses Internet Explorer (IE) to present tables, etc. Depending on your own security settings for IE (to view your settings, click on the Tools menu, go to Internet Options and then open the Security tab) you may get a warning message from your anti-virus software.

If this is the case, you will need to select “Allow Scripts” for the scripts that are used to display Research Analyzer information in Internet Explorer.

What does it mean when I receive an XtreamLok Alert error?

This error is caused by a component of our software licensing application. Xlok opens the alert when the environment that is running is seen as unsafe, i.e. that the security could be compromised. Generally there is a debugger program loaded into memory at this time but sometimes an "innocent" program can trigger the error as they are doing something out of the ordinary. You should close all your applications in memory to determine which one is causing the error.

To close all your applications in memory, hold down CTRL+ALT+DEL and go into Task Manager.

I am working behind a firewall. Why can I not run Research Analyzer LiveUpdate to download the latest updates?

To use Research Analyzer LiveUpdate, FTP access on a port (by default, port 21) is required. However, some firewalls will have to be configured to pass certain file extensions such as, but not limited to, *.exe, *.dll and *.ocx. Please contact your network administrator about bypassing these restrictions.

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Research Analyzer demo

View a brief and informative product demonstration (2 min).
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