Enhanced Customer Service for Panelists

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Keep respondents satisfied with enhanced tools for processing of both inbound and outbound customer service activities. Routine messaging can be sent from a message library. The software maintains a central history of inbound and outbound panelist communication along with the individual profile to give you a "total view" of the respondent. View our panel management demo

Track inbound customer service

All communication with respondents are logged in the database for future retrieval and can be seen in the panelists' profiles. Inbound customer service can be handled using a variety of automated and semi-automated tasks, especially for processing of routine inquiries.

Manage messages

To speed processing of routine inquiries, users can create and use message templates. These messages can be customized to a large extent including the option of embedding respondent-specific data.